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What are the benefits of AT&T/Simple/Lyca/Ultra Mobile PREPAID?

With AT&T/Simple/Lyca/Ultra Mobile PREPAID service for your phone, you get no annual contract, no credit check, easy activation, and great plan and phone choices to fit your needs—all on the nation’s best network.

Can I bring my own phone to use with a prepaid plan?

Yes. Bring your compatible unlocked device and save on the cost of a new one. You’ll just need to purchase an AT&T/Simple/Lyca/Ultra Mobile PREPAID SIM CARD.

How to activate my SIM card?

Activating your SIM card is easy. Just visit our website https://www.wirelessciti.com/ Click to Activation TAB and follow the process. If you experience any difficulty, please use our
24*7 chat option or call us at 1-877-330-0488

How to unlock my handset?

If your mobile phone screen shows any of the following when you first put your Prepaid SIM into your phone: ‘blocked’, ‘barred’, ‘incorrect SIM’ or ‘SP lock’, your mobile may be locked to another network.
Please contact your current provider directly to request the code which will allow you to remove your SIM lock.

Does Wireless Citi offers group porting/multi subscription?

Yes, just call Customer Services on 1-877-330-0488 OR Chat with us, one of our advisors will help you get started.

Who is eligible for AutoPay savings?

Customers on select monthly phone plans enrolled in AutoPay. Discounts may vary based on plan and promotion. Check more details Contact us at support@wirelessciti.com

When will I be charged each month?

Monthly plan customers are charged on the 29th day of service 12 Month plan customers are charged on the 359th day of service Non-monthly customers are charged 1 day before balance expiration.

How much will I be charged each month?

Monthly plan customer payment includes the amount of your monthly plan plus recurring add-ons and any applicable taxes and fees, minus any existing balance and applicable discounts.
12 Month plan customers payment includes 12 months of service plus recurring Add-Ons and any applicable taxes and fees, minus any existing balance and applicable discounts.
Non-monthly customers are charged for a basic plan of relevant carrier and any applicable taxes and fees.
Multi-Line Account Owners payment includes the amount of each monthly plan on the Multi-Line account plus recurring Add-Ons on the owner line and any applicable taxes and fees, minus any existing balance and applicable discounts.
Multi-Line Members payment includes recurring Add-Ons and any applicable taxes and fees, minus any existing balance.

How do I contact someone if I have a problem?

For any problems with WirelessCiti services, please visit our Contact us page for alternative ways of contacting us.

Does Wireless Citi offers group porting/multi subscription?

Yes, just call Customer Services on 1-877-330-0488 OR Chat with us, one of our advisors will help you get started.

Does Wireless Citi offers group porting/multi subscription?

Yes, just call Customer Services on 1-877-330-0488 OR Chat with us, one of our advisors will help you get started.